Grievance Redressal Needs Responsive Systems
Complaint systems earn public trust when they end in reasoned decisions. Clear responsibility, wider access and credible oversight can make grievance redressal responsive.
Digital Governance
Artificial Intelligence Needs Clear Public Rules
Proportionate rules on accountability, data and oversight can protect citizens while supporting innovation in public services.
Digital Payment Fraud Needs Stronger Safeguards
Digital payment fraud threatens public trust in electronic transactions. Stronger duties for institutions, wider awareness and swift redress can protect citizens.